I.T. Assistance

Help and support for home technology issues is available. The aim is to provide best effort technical assistance to those that either have no other means of support (out of warranty, expired AppleCare, etc.) or would like an alternative or more personalized option.

Until we can become a 501(c)(3) organization to offer the the fullest spectrum of assistance we can, all I.T. assistance is being offered through Link Valiant directly at a rate of $70 at the start of every hour. This assistance is provided online via remote connection. He provides support for home and personal technology (no enterprise support or support for technology owned by employers).

  • Computers (desktops and laptops)
    • Windows 7, 8.x, 10, 11
    • macOS Mojave (10.14), Catalina (10.15), Big Sur (11.x), Monterey (12.x)
  • Mobile Devices (smartphones and tablets)
    • iPhone with iOS 13, 14, 15
    • iPad with iPadOS 13, 14, 15
    • Android (latest versions)
  • Routers (home networking)
    • Netgear
    • Linksys
    • ASUS
    • Apple Airport
  • Printers (home/personal printers)
    • HP
    • Epson
    • Canon
    • Lexmark
    • Brother

To receive I.T. assistance, please fill out the form below and read the terms and conditions within the form.

If your system or device is not listed here, we are unable to help with it.
If applicable. If this is the same as the Email address you’ve already entered, please indicate such.
To receive assistance, you must make sure that you understand and agree to the terms of service.

The terms are as follows:
1. All assistance offered is considered "best effort". Resolution of the issue is not garaunteed.
2. You may be referred to another source of support for any reason. This includes manufacturer or warrenty service.
3. Assistance may involve remotely connecting to your device to troubleshoot your issue. We will never do this without your permission or knowledge.
4. The fee for this service is $70 for every hour within hourly segments. This means it's $70 for every one hour started (between 1 second and 60 minutes). This is not negotiable nor is it refundable.
5. Payment for this service is due at the time of service. You agree to pay the total once work is completed.
6. For issues which are resolved, if the same problem reoccurs, you can request support within 48 hours of the resolution and receive one (1) hour of assistance at no charge. After that hour, the normal fees will apply. One time per issue within this timeframe.
7. Assistance may end for any reason. Unless otherwise stated and agreed by anyone from Taizen, fees are still due.
8. Abuse of any kind will not be tolerated. If any abuse by you occurs, assistance may end, your total fees will be doubled, and you will be required to pay.
9. This assistance is intended for home or personal needs. This is not meant for enterprise level support.
10. We are not able to assist with devices managed by your employer. For assistance with such devices, contact your company's IT support.
11. These terms can be changed by Taizen at any time for any reason.

Your information will not be shared or sold to any third parties unless ordered by law.